Refund policy

Return & Refund Policy (Worldwide)

We offer a 30-day risk-free return policy worldwide, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible:

• Items must be unused, in original condition, and in original packaging
• Proof of purchase is required

We reserve the right to refuse returns that show signs of use or do not meet these conditions.

How to Start a Return

To initiate a return, contact us at infosketchbotpro@gmail.com with your order number.

If approved:

• We will provide return instructions
• Returns sent without prior authorization will not be accepted

Worldwide Returns & Shipping

• Customers are responsible for return shipping costs
• International return shipping fees are non-refundable
• We are not responsible for customs fees, duties, or taxes incurred on returned items

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery.

If your item arrives:

• Damaged
• Defective
• Incorrect

Contact us within 48 hours, and we will resolve it at no cost to you.

Non-Returnable Items

We do not accept returns for:

• Used items
• Personalized/custom products
• Gift cards
• Final sale items

Exchanges

To exchange an item, return the original product and place a new order after approval.

Refunds

Once your return is received and inspected:

• You will be notified of approval
• Approved refunds are issued within 5–10 business days to your original payment method

Customs, Duties & Taxes

For international orders:

• Customers are responsible for any customs duties, import taxes, or fees
• These charges are non-refundable

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable laws.