Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

We offer worldwide shipping.

Estimated delivery times are as follows:

  • United States: 7–10 business days

  • International Orders: 7–12 business days

Please note that shipping times may vary depending on your location and external factors such as customs delays or carrier issues.

Shipping Costs

Shipping costs are calculated at checkout.
We may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Please allow 1–3 business days for tracking information to update.

Delays & Responsibility

While we work hard to ensure timely delivery, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete shipping addresses

Incorrect Address

Please ensure all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly.

Customs, Duties & Taxes

For international orders, customs fees, duties, or taxes may apply and are the responsibility of the customer.

Contact Us

If you have any questions about your order, please contact us at:
infoneluxira@gmail.com